FAQ / Support Center

Please see below for a list of important new contacts to help you as you prepare to join the UISG community. An exhaustive list of contact information for UISG staff is available in the Parent-Student Handbook.

UISG is fortunate to have a parent organization called the Utahloy Parent Teacher Association (UPTA). Founded in 2006, the UPTA is run by a team of members representing a variety of nationalities, cultures, and language backgrounds within the school community.

The UPTA:

• Provides a communication channel between the parent community and the school.
• Plans and coordinates fund raising events through which parents can meet teachers, other parents and understand the school better.
• Organizes events and social, culture sharing and education activities for the school community.
• Raises funds to support charities, to provide fun and future activities to UISG Students and improve the school environment.
• Organizers 4 annual meetings between all parents and the UISG leadership team.

All parents and teachers of UISG are automatically members of the UPTA. The UPTA is excited about helping support new families and their transition to the UISG community. Feel free contact representatives to know more by email: upta_gz@uisg.org

2024 – 2025 UPTA Parents Information Package

학부모-학생 핸드북의 목적은 학부모와 학생에게 규칙 및 정책, 학생 행동 강령, 연락처 정보, 학교 구조 및 절차, 학부모 및 학생 동의서에 대한 세부 정보를 포함하여 UISG에 대한 일반적인 정보를 제공하기 위한 것입니다. 학부모와 학생은 이 문서를 주의 깊게 읽어보시고 질문이 있으시면 초등 또는 중등 학교 사무실로 문의하시기 바랍니다.

2024 - 2025 UISG 학부모-학생 핸드북

The Parent Student Handbook of 2025 – 2026 will be shared with the school community in August.

UISG uses a variety of tools to facilitate communication between Parents, Teachers, and School Administrators.

ManageBac

• ManageBac is the leading online learning platform for IB world schools. ManageBac facilitates communication of school curriculum planning, assessment and reporting. Prior to the first day of school, parents will receive a notification email about their ManageBac account creation at the email address provided during the enrollment process.
• ManageBac is considered the official communication channel between the Primary and Secondary Offices and parents. We highly recommend all parents ensure that they have access to, and are regularly checking, ManageBac to ensure they do not miss any important school announcements.
• The UISG ManageBac login portal can be found at https://uis.managebac.cn or can be accessed using the ManageBac Mobile App.
• Parents are asked to submit all attendance excusal notifications through ManageBac if their child will be absent from school.
• For helpful tutorials on how to use ManageBac as a parent, please visit this site: Navigating ManageBac as a Parent or view the links below

SchoolsBuddy

The SchoolsBuddy App is used at UISG to help manage student extra-curricular activities and bus arrangements. Please follow the links below to download the mobile app for your phone. You can also access the system through a web browser here: https://uisgz.schoolsbuddy.net

Additional tutorial information will be shared by Activities and Busing Offices.

Prior to the first day of school, parents will receive a notification email about their SchoolsBuddy account creation at the email address provided during the enrollment process. Please download the app in advance:

•  Apple App Store, please download it from the Apple APP Store :
  
• APK Link, please copy-paste the link to your cellphone webpage browser and download the APP. (Please do not use WeChat to open it):
  https://asia1schoolsbuddyv2.blob.core.windows.net/mobileapp/schoolsbuddy-2-android.apk
• UISG Web page: https://uisgz.schoolsbuddy.net/

Schoolsbuddy Parent Guide

– Download

Transport Change Requests     

– Tutorial Video

WeChat

UISG departments utilize WeChat to support our daily operations in several ways.

• Our Official WeChat channels share updates and information on general school activities and connects parents to our Uniform e-shop and Canteen Ordering systems.
• For students using UISG Bus Services, parents are provided access to a WeChat group that connects them to their child’s bus supervisor for updates on important transportation updates.
• UISG parents and the UPTA maintain year level WeChat groups to facilitate communication between year level parents. These groups are not UISG administered and will only be by the school in case of sharing emergency information.
• WeChat groups may be set up by UISG staff to support student participation and communication in various student activities and events.
• Please note that WeChat is not appropriate for direct communication with Teachers regarding your child. Please use ManageBac or Email.
  

Follow our Official UISG WeChat:  

이메일

UISG support departments such as the Admissions, Finance, and School Bus Offices will utilize email as the primary communication tool with parents. We require that all parents ensure that the school is aware of their up-to-date contact information and respond to all school communications in a timely manner to support their family’s continued enrollment.

Classroom teachers and academic offices may also contact parents via email if necessary and will respond to parent email requests in a timely manner.

A complete list of UISG staff email addresses can be found in the Parent-Student Handbook.

The UISG canteen supplies an international variety of nutritious and tasty meals. The canteen is supporting the school wide ‘fit for life’ programme by providing the highest standards of nutrition and hygiene. All food is prepared fresh daily in the canteen. Meals available daily include a hot buffet, sandwiches, salads and snacks. Vegetarian options are available. The canteen is open daily at recess (for Secondary students) and at lunch. It is not open for students in between lessons.

The canteen menu provides a variety of healthy and nutritious foods.  We can accommodate a range of dietary requirements (e.g. allergies to dairy, vegetarian). Please ensure that all relevant information is provided to your child’s homeroom teacher.

The menus for all students are shared with parents every week.

K-K2

• Daily lunch and snack will be brought to students in the classroom daily.

K3-Y2

• Parents need to pre-select lunch from the school canteen online system.

Review the K3-Y2 Pre-select Lunch Guideline for details on how to pre-select lunch using our online system each week.

*Note: the online ordering system option will not be available until a few days before the start of the semester.

Y3-Y12

• Students are permitted to choose their own lunches from the canteen
• Y3-Y12 Students can purchase snack in the canteen using their Student ID card credit and are responsible for ensuring there is enough credit in their account to cover the cost of snacks. Students can check their account balance in the canteen.
• Canteen Account Top-up Guidelines

For any food service inquiries, please contact our Canteen: uisg-canteen@uisgz.org

Sample Menus:

Packed lunch

Your child may bring in a healthy lunch from home to eat at school. Microwaves are available for hot lunches for Y3-Y12 only. There are refrigerators available for students in K-Y6 to store their lunches. Heating appliances or hot water are not available for K-Y2 students.

For any food service inquiries, please contact our Canteen: uisg-canteen@uisgz.org

UISG provides all textbooks and most school supplies as part of the school program. Supplies and items listed below are required from home and should be prepared for the first day of school. Heads of School will provide more details on these items in their welcome letters prior to the start of school.

Early Years (K-K3)

• School Bag – Each child requires a good size backpack, big enough to hold the UISG A4 plastic folder (24cmX34cm/10inX14in) and artwork. Please mark the school bag (inside or at the back where it is not noticeable for security reasons) the following things:
  • 이름:
  • Class:
  • Teacher:
  • Bus No (if applicable):
• Refillable Water Bottle
• Healthy Snack (optional) – Morning and afternoon snacks will be provided by the school. Parents can send additional healthy snacks as needed.
• Lunch (K3 need to pre-select canteen lunch)
• 교복
• Umbrella and raincoat
• Indoor shoes and extra socks
• A spare set of casual clothes – T-shirt, shorts/skirt/dress, underwear and a pair of socks labelled in a plastic bag that will be kept in the classroom in case of emergency.

Primary (Year 1- Year 5)

• School Bag – Each child requires a backpack large enough to hold 2 or 3 A4 folders (24cmX34cm/10inX14in), and items listed below. Please mark all student property with their name in English and homeroom. Bags on wheels are not recommended as they are bulky to store in homerooms, difficult to get on and off the school bus and they can be dangerous for students to carry on stairs.
• School Uniform including appropriate shoes
• Healthy snack
• Water bottle
• Lunch (Year 1 – Year 2 need to pre-select canteen lunch)
• Umbrella and raincoat
• Y3-Y4 iPad and charger
• Y5 MacBook and charger

Secondary (Year 6 – Year 12)

• School Bag – each child requires a backpack large enough to hold their laptop, 2 to 3 folders (24cmX34cm/10inX14in), library books and items listed below. Please mark all student property with their name in English and homeroom.
• School Uniform including appropriate shoes
• Healthy snack (also available for purchase)
• Water bottle
• MacBook
• Extra pencils, pens, and an eraser
• Water bottle
• Umbrella (optional, but recommended)
• Padlock – Secondary Students are required to bring their own Padlock for the locker.

Each secondary school department will supply students with textbooks, laboratory supplies and materials to enhance teaching and learning throughout the year.

MOBILE PHONE POLICY

Students from Year 4-Year 12 may bring a mobile phone to school. However, the use of devices is carefully monitored by the school to ensure we maintain an educational environment. Students are not allowed to use mobile phones during lessons unless given permission by their teacher and should not make or answer phone calls whilst at school unless given special permission.

Utahloy International School Guangzhou is committed to the purposeful and meaningful infusion of technology and 21st-century skills in support of its mission. As a school, we recognize the critical role that digital devices play in UISG’s development of an inquiry-driven learning community that embraces the diversity and uniqueness of each individual in the commitment to the International Baccalaureate continuum.

If you have any questions regarding the purchase of new devices to be used for learning at UISG, please do not hesitate to contact the IT department at helpdesk@uisgz.org.

STUDENT ID CARDS

All new students in Year 4-12 will be provided Student ID cards by the Primary & Secondary Offices using the photo provided during the application process. ID cards for students in K2-Year 3 will be kept with their homeroom teacher throughout the year.

Students in Year 4-12 can use their ID card to pay for printing materials or purchases at the school canteen. Please see the CANTEEN section below for more details on how to charge and recharge money to the student ID card for purchasing.

PARENT PASS

UISG Parents may apply for a Parent Pass card which allows them easier access to campus for student pick-up, appointments, or special events. Parents must submit a Parent Pass Application form at the start of each new school year and printed passes may be collected at the main reception desk of the Administrative Building ten working days after application submission.  Upon collection of your new parent pass card at reception parents are required to show photographic proof of identity (e.g. passport/Chinese ID card) and sign the Acknowledgement of Code of Conduct and Guideline Regarding Entry and Exit the school on receiving the parent card.

Parents that do not have a parent pass will be required to show official photographic proof of identity (e.g. passport/Chinese ID card) and complete sign-in procedures upon every visit to campus.

If you have any questions about the Parent Pass, or to submit your Parent Pass Application Form please contact us at parentpass@uisgz.org

1학기 개학 첫날, 담임 선생님은 주간 시간표 및 기타 중요한 정보를 학부모에게 가정으로 보내드립니다.

6학년~12학년 학생들은 개학 첫날에 전체 수업 일정을 받게 됩니다. 구체적인 과목 선택 옵션에 대해 논의해야 하는 경우 중등부 사무실에서 새 학기가 시작되기 전에 중등부 신입생에게 연락할 수 있습니다.

클래스 배치

각 학급에 학문적, 언어적, 문화적 다양성을 확보하기 위해 학생들을 담임에 배치한다는 사실을 학부모에게 알려야 합니다. 학교는 그에 따라 학생들을 배치할 권리를 보유하며, 각 담임 그룹이 UISG의 국제 커뮤니티를 대표할 수 있도록 하기 위해 노력하고 있습니다. 특정 교사나 담임 배정에 대한 학부모의 요청을 들어줄 수는 없습니다. 

참고: 학생 배정 요청 및 수업 일정과 관련하여 입학처에 문의하는 것은 해당 부서에서 처리하는 정보이며 위에 게시된 기간까지 제공되지 않으므로 자제해 주시기 바랍니다. 입학처는 학급 배정에서 어떠한 역할도 하지 않으며 특정 학급 배정 요청을 수락할 수 없음을 학부모님들께 알려드립니다. 자녀의 배치와 관련하여 궁금한 점이 있는 학부모는 해당 학교장에게 문의할 수 있습니다..

Students in K to Year 10 are required to wear the UISG School Uniform which is to be worn in its entirety all day, to and from school. We appreciate your support in having your child in their school uniform from the first day of school. It is advised that all uniform items are marked with the student’s name.

There is no set uniform for Year 11 and 12, but students are expected to dress in a respectful manner, being mindful of the School as a learning institution.

Uniform items must be purchased from the School Uniform Shop, located on the school campus. Orders can be placed in person, or through our e-shop which be found at https://e-shop.uisgz.cn/ or by scanning the e-shop QR code below:

When ordering online you will need to know your child’s Year Level and UISG Student Number which can be found in your enrolment documentation.

During New Family Orientation, families will have the opportunity to visit the uniform shop and purchase uniforms or pick-up uniforms that were pre-ordered online.

UISG House System

All UISG students and teachers are part of the Utahloy House system. They are allocated to one of four houses: Pandas, Warriors, Tigers and Dragons.

The family environment is enhanced through the House system. Members of the same family will be in the same house. Throughout the year students will represent their house, competing in a range of activities, such as Sports Day. Each House has House Captains who help to organise members of their house for such events.

The School Uniform Shop is open weekdays from 8:30am to 4:30pm. For additional school uniform purchasing information, please contact the uniform shop team at uniform@uisgz.org.

UISG offers optional school bus service to and from campus on school days for our students. Parents are given the option to register for school bus service during the initial application process. If you intend to use school bus services but did not register for bus services during the application process, please contact our Admissions Office (admissions@uisgz.org) and Busing Office (schoolbus@uisgz.org) as soon as possible. To register, you will be required to submit a signed copy of our UISG School Bus Service – Home/School Agreement and confirm your current address in Guangzhou.

As much as possible, we attempt to arrange pick-up and drop-off locations near our student’s housing complex. Local regulations, permit requirements, or housing locations may prevent us from providing a stop right at your home. School buses are required to stop at public bus stop locations, per the regulations set out by local authorities. Our Busing Office will inform you of the closest pick-up point on our established bus routes. All school buses have bus supervisors who are always in mobile phone and WeChat contact with the school. Parents are not permitted to ride the school bus with students.

Our Busing Office will contact new UISG families prior to their first day of school to provide them details of their bus route including the location of pick-up and drop-off, the schedule of pick-up and drop-off, and a QR Code that allows them to join their bus route’s WeChat group. Buses arrive at school between 7.50am – 8:15am each day. Afternoon buses depart between 3:30pm – 3:40pm.

Please be mindful that it is the parent’s responsibility to updte our Admissions Office (admissions@uisgz.org) and Busing Office (schoolbus@uisgz.org) if you change your local address, contact information, or wish to alter your current busing services.

Late Buses

While after school activities are in session, late buses will be available on those days that activities are scheduled and will depart school at 5:15pm. Students are only permitted to remain on campus and take the late bus if they are participating in an authorized activity/event or under the direct supervision of a member of staff. Students who have registered for, and have parents’ permission to stay for, an activity will automatically be transferred to a late bus. Students that remain on campus but not in an organised activity (e.g. students staying behind to work under the supervision of a teacher) must follow school procedures to arrange their space on a late bus.

Please be reminded that late buses are limited in their routes and drop-off points compared to regular bus service. All primary students must be picked-up by a designated adult at the drop-off point. The Late Bus Routes Schedule can be found on our website.

SchoolsBuddy App

UISG utilizes the SchoolsBuddy mobile application to help students and parents manage their bus transportation schedule. Please see the PARENT COMMUNICATION SYSTEMS section below for more information on SchoolsBuddy.

The first day of school for semester one of the 2025-2026 school year is Tuesday, August 12. Orientation day for new families is on August 11, more details will be shared to parents in August. You can purchase the uniforms on Orientation day or you can make an appointment with admissions office to visit and purchase the uniform before the Orientation day.

Our regular school day runs from 8:20am – 3:20pm.

If your child is taking the school bus, please ensure that your child is at their designated pick-up location at least 5 minutes prior to the pick-up time provided to you by our Busing Office. Our bus drivers are unable to wait for students that arrive late to their pick-up location.

If you are choosing to drop your child off on campus yourself, please plan to arrive to campus between 8:00am – 8:15am. Secondary School students travelling to campus alone should also arrive to campus between 8:00am – 8:15am

Please review the BOOKS & SUPPLIES section for more information to ensure your child brings everything they need for their first day of school. Your child’s teacher will also provide more specific information in their communication to you.