FAQ / Support Center

Please see below for a list of important new contacts to help you as you prepare to join the UISG community. An exhaustive list of contact information for UISG staff is available in the Parent-Student Handbook.

UISG is fortunate to have a parent organization called the Utahloy Parent Teacher Association (UPTA). Founded in 2006, the UPTA is run by a team of members representing a variety of nationalities, cultures, and language backgrounds within the school community.

The UPTA:

• Provides a communication channel between the parent community and the school.
• Plans and coordinates fund raising events through which parents can meet teachers, other parents and understand the school better.
• Organizes events and social, culture sharing and education activities for the school community.
• Raises funds to support charities, to provide fun and future activities to UISG Students and improve the school environment.
• Organizers 4 annual meetings between all parents and the UISG leadership team.

All parents and teachers of UISG are automatically members of the UPTA. The UPTA is excited about helping support new families and their transition to the UISG community. Feel free contact representatives to know more by email: upta_gz@uisg.org

2024 – 2025 UPTA Parents Information Package

本《家长学生手册》旨在为家长和学生提供有关国际学校集团的一般信息，包括规则和 政策、学生行为准则、联系信息、学校结构和程序、家长和学生协议等方面的详细内容。我们鼓励家长和学生仔细阅读本文件，如有任何疑问，请直接向小学或中学办公室咨询。

2024 - 2025 UISG 家长学生手册

UISG 利用各种工具促进家长、教师和学校管理人员之间的沟通。

ManageBac

• ManageBac 是国际文凭世界学校的领先在线学习平台。ManageBac 促进了学校课程规划、评估和报告的交流。 在开学第一天之前，家长将通过在注册过程中提供的电子邮件地址收到一封关于创建 ManageBac 帐户的通知邮件。
• ManageBac 被视为小学部和中学部与家长之间的官方沟通渠道。我们强烈建议所有家长都能访问并定期查看 ManageBac，以确保不会错过任何重要的学校通知。
• UISG ManageBac 登录门户网址为 https://uis.managebac.cn 或使用 ManageBac 移动应用程序.
• 如果孩子将缺课，请家长通过 ManageBac 提交所有出勤请假通知。
• 有关作为家长如何使用 ManageBac 的有用教程，请访问本网站： 作为家长，在 ManageBac 管理软件中导航 或查看以下链接

学校好友

国际学校集团使用 "SchoolsBuddy "应用程序来帮助管理学生的课外活动和校车安排。请点击以下链接下载手机应用程序。您也可以通过网页浏览器访问该系统： https://uisgz.schoolsbuddy.net

其他辅导信息将由活动办公室和校车办公室共享。

在开学第一天之前，家长会收到一封通知邮件，通知他们通过在注册过程中提供的电子邮件地址创建了自己的 SchoolsBuddy 账户。请提前下载该应用程序：

•  Apple App Store，请从 Apple APP Store 下载：
  
• APK 链接，请复制粘贴链接到您的手机网页浏览器并下载 APP。(请勿使用微信打开）：
  https://asia1schoolsbuddyv2.blob.core.windows.net/mobileapp/schoolsbuddy-2-android.apk
• 教科文组织统计研究所网页： https://uisgz.schoolsbuddy.net/

学校伙伴家长指南

– 下载

运输变更申请     

– 教程视频

微信

UISG 各部门通过多种方式利用微信支持日常工作。

• 我们的官方微信频道分享有关学校一般活动的最新消息和信息，并将家长与我们的校服电子商店和食堂订购系统联系起来。
• 对于使用 UISG 校车服务的学生，家长可以访问微信群，与孩子的校车主管取得联系，了解重要的交通信息更新。
• 为了方便年级家长之间的交流，国际学校学生家长协会和UPTA共同建立了年级微信群。这些群组并非由国际学校集团管理，仅在学校需要共享紧急信息时使用。
• 国际学校集团的员工可以建立微信群，以支持学生参与各种学生活动和事件并进行交流。
• 请注意，微信不适合与老师就您的孩子进行直接交流。请使用管理后台或电子邮件。
  

关注我们的 UISG 官方微信：  

电子邮件

国际学校集团的支持部门，如招生办公室、财务办公室和校车办公室将使用电子邮件作为与家长沟通的主要工具。我们要求所有家长确保学校了解他们的最新联系信息，并及时回复学校的所有通信，以支持其家庭继续注册。

如有必要，班主任和教务处也可通过电子邮件与家长联系，并将及时回复家长的电子邮件请求。

家长-学生手册》中有一份完整的大 学国际学生集团教职员工电子邮件地址列表。

The UISG canteen supplies an international variety of nutritious and tasty meals. The canteen is supporting the school wide ‘fit for life’ programme by providing the highest standards of nutrition and hygiene. All food is prepared fresh daily in the canteen. Meals available daily include a hot buffet, sandwiches, salads and snacks. Vegetarian options are available. The canteen is open daily at recess (for Secondary students) and at lunch. It is not open for students in between lessons.

The canteen menu provides a variety of healthy and nutritious foods.  We can accommodate a range of dietary requirements (e.g. allergies to dairy, vegetarian). Please ensure that all relevant information is provided to your child’s homeroom teacher.

The menus for all students are shared with parents every week.

K-K2

• Daily lunch and snack will be brought to students in the classroom daily.

K3-Y2

• Parents need to pre-select lunch from the school canteen online system.

Review the K3-Y2 Pre-select Lunch Guideline for details on how to pre-select lunch using our online system each week.

*Note: the online ordering system option will not be available until a few days before the start of the semester.

Y3-Y12

• Students are permitted to choose their own lunches from the canteen
• Y3-Y12 Students can purchase snack in the canteen using their Student ID card credit and are responsible for ensuring there is enough credit in their account to cover the cost of snacks. Students can check their account balance in the canteen.
• Canteen Account Top-up Guidelines

For any food service inquiries, please contact our Canteen: uisg-canteen@uisgz.org

Sample Menus:

Packed lunch

Your child may bring in a healthy lunch from home to eat at school. Microwaves are available for hot lunches for Y3-Y12 only. There are refrigerators available for students in K-Y6 to store their lunches. Heating appliances or hot water are not available for K-Y2 students.

For any food service inquiries, please contact our Canteen: uisg-canteen@uisgz.org

UISG provides all textbooks and most school supplies as part of the school program. Supplies and items listed below are required from home and should be prepared for the first day of school. Heads of School will provide more details on these items in their welcome letters prior to the start of school.

Early Years (K-K3)

• School Bag – Each child requires a good size backpack, big enough to hold the UISG A4 plastic folder (24cmX34cm/10inX14in) and artwork. Please mark the school bag (inside or at the back where it is not noticeable for security reasons) the following things:
  • Name:
  • Class:
  • Teacher:
  • Bus No (if applicable):
• Refillable Water Bottle
• Healthy Snack (optional) – Morning and afternoon snacks will be provided by the school. Parents can send additional healthy snacks as needed.
• Lunch (K3 need to pre-select canteen lunch)
• 校服
• Umbrella and raincoat
• Indoor shoes and extra socks
• A spare set of casual clothes – T-shirt, shorts/skirt/dress, underwear and a pair of socks labelled in a plastic bag that will be kept in the classroom in case of emergency.

Primary (Year 1- Year 5)

• School Bag – Each child requires a backpack large enough to hold 2 or 3 A4 folders (24cmX34cm/10inX14in), and items listed below. Please mark all student property with their name in English and homeroom. Bags on wheels are not recommended as they are bulky to store in homerooms, difficult to get on and off the school bus and they can be dangerous for students to carry on stairs.
• School Uniform including appropriate shoes
• Healthy snack
• Water bottle
• Lunch (Year 1 – Year 2 need to pre-select canteen lunch)
• Umbrella and raincoat
• Y3-Y4 iPad and charger
• Y5 MacBook and charger

Secondary (Year 6 – Year 12)

• School Bag – each child requires a backpack large enough to hold their laptop, 2 to 3 folders (24cmX34cm/10inX14in), library books and items listed below. Please mark all student property with their name in English and homeroom.
• School Uniform including appropriate shoes
• Healthy snack (also available for purchase)
• Water bottle
• MacBook
• Extra pencils, pens, and an eraser
• Water bottle
• Umbrella (optional, but recommended)
• Padlock – Secondary Students are required to bring their own Padlock for the locker.

Each secondary school department will supply students with textbooks, laboratory supplies and materials to enhance teaching and learning throughout the year.

MOBILE PHONE POLICY

Students from Year 4-Year 12 may bring a mobile phone to school. However, the use of devices is carefully monitored by the school to ensure we maintain an educational environment. Students are not allowed to use mobile phones during lessons unless given permission by their teacher and should not make or answer phone calls whilst at school unless given special permission.

Utahloy International School Guangzhou is committed to the purposeful and meaningful infusion of technology and 21st-century skills in support of its mission. As a school, we recognize the critical role that digital devices play in UISG’s development of an inquiry-driven learning community that embraces the diversity and uniqueness of each individual in the commitment to the International Baccalaureate continuum.

如果您有任何关于购买新设备用于在 UISG 学习的问题，请随时通过以下方式联系 IT 部门 helpdesk@uisgz.org.

STUDENT ID CARDS

All new students in Year 4-12 will be provided Student ID cards by the Primary & Secondary Offices using the photo provided during the application process. ID cards for students in K2-Year 3 will be kept with their homeroom teacher throughout the year.

Students in Year 4-12 can use their ID card to pay for printing materials or purchases at the school canteen. Please see the CANTEEN section below for more details on how to charge and recharge money to the student ID card for purchasing.

PARENT PASS

UISG Parents may apply for a Parent Pass card which allows them easier access to campus for student pick-up, appointments, or special events. Parents must submit a Parent Pass Application form at the start of each new school year and printed passes may be collected at the main reception desk of the Administrative Building ten working days after application submission.  Upon collection of your new parent pass card at reception parents are required to show photographic proof of identity (e.g. passport/Chinese ID card) and sign the Acknowledgement of Code of Conduct and Guideline Regarding Entry and Exit the school on receiving the parent card.

Parents that do not have a parent pass will be required to show official photographic proof of identity (e.g. passport/Chinese ID card) and complete sign-in procedures upon every visit to campus.

If you have any questions about the Parent Pass, or to submit your Parent Pass Application Form please contact us at parentpass@uisgz.org

On their first day of school for Semester 2, Homeroom teachers will send home information for parents regarding weekly timetable and other important information.

Students in Year 6 – Year 12 will receive their full class schedule on the first day of school. The Secondary School Office may contact new secondary students prior to the start of the new school year if they need to discuss specific course selection options.

CLASS PLACEMENTS

Parents should be advised that students are placed in homerooms with the aim of having academic, linguistic and cultural diversity in each class. The school reserves the right to place students accordingly and is intentional about ensuring that each of our homeroom groups is a representation of UISG’s international community. We are not able to honour parent requests for a particular teacher or homeroom placement. 

NOTE: Please refrain from contacting the Admissions Department with regard to student placement requests and class schedules as this information is handled by the divisional administration and will not be available until the timeframe posted above. Parents are reminded that the Admissions Department does not play any role in class placements and cannot accept requests for specific class placements. Parents with questions regarding their child’s placement may contact the appropriate Heads of School with any concerns.

从 K 年级到 10 年级的学生必须全天穿着 UISG 校服上下学。我们感谢您的支持，让您的孩子从开学第一天起就穿上校服。建议所有校服上都标有学生姓名。

11 年级和 12 年级没有固定的校服，但要求学生着装得体，同时注意学校作为学习机构的形象。

校服物品必须从校园内的校服商店购买。您可以亲自前来订购，也可以通过我们的电子商店订购，网址是 https://e-shop.uisgz.cn/ 或扫描下面的电子商店二维码：

在网上订购时，您需要知道您孩子的年级和 UISG 学生编号，这可以在您的入学文件中找到。

在新生家庭迎新会上，各家庭将有机会参观校服商店，购买校服或领取网上预购的校服。

教科文组织统计研究所大楼系统

All UISG students and teachers are part of the Utahloy House system. They are allocated to one of four houses: Dragons, Tigers, Warriors or Pandas.

The family environment is enhanced through the House system. Members of the same family will be in the same house. Throughout the year, students will represent their house by competing in a range of activities, including Sports Day. Each House has House Captains who help to organise members of their house for such events.

The School Uniform Shop is open weekdays from 8:30am to 4:30pm. For additional school uniform purchasing information, please contact the uniform shop team at uniform@uisgz.org.

UISG offers optional school bus service to and from campus on school days for our students. Parents are given the option to register for school bus service during the initial application process. If you intend to use school bus services but did not register for bus services during the application process, please contact our Admissions Office (admissions@uisgz.org) and Busing Office (schoolbus@uisgz.org) as soon as possible. To register, you will be required to submit a signed copy of our UISG School Bus Service – Home/School Agreement and confirm your current address in Guangzhou.

As much as possible, we attempt to arrange pick-up and drop-off locations near our student’s housing complex. Local regulations, permit requirements, or housing locations may prevent us from providing a stop right at your home. School buses are required to stop at public bus stop locations, per the regulations set out by local authorities. Our Busing Office will inform you of the closest pick-up point on our established bus routes. All school buses have bus supervisors who are always in mobile phone and WeChat contact with the school. Parents are not permitted to ride the school bus with students.

Our Busing Office will contact new UISG families prior to their first day of school to provide them details of their bus route including the location of pick-up and drop-off, the schedule of pick-up and drop-off, and a QR Code that allows them to join their bus route’s WeChat group. Buses arrive at school between 7.50am – 8:15am each day. Afternoon buses depart between 3:30pm – 3:40pm.

Please be mindful that it is the parent’s responsibility to updte our Admissions Office (admissions@uisgz.org) and Busing Office (schoolbus@uisgz.org) if you change your local address, contact information, or wish to alter your current busing services.

Late Buses

While after school activities are in session, late buses will be available on those days that activities are scheduled and will depart school at 5:15pm. Students are only permitted to remain on campus and take the late bus if they are participating in an authorized activity/event or under the direct supervision of a member of staff. Students who have registered for, and have parents’ permission to stay for, an activity will automatically be transferred to a late bus. Students that remain on campus but not in an organised activity (e.g. students staying behind to work under the supervision of a teacher) must follow school procedures to arrange their space on a late bus.

Please be reminded that late buses are limited in their routes and drop-off points compared to regular bus service. All primary students must be picked-up by a designated adult at the drop-off point. The Late Bus Routes Schedule can be found on our website.

SchoolsBuddy App

UISG utilizes the SchoolsBuddy mobile application to help students and parents manage their bus transportation schedule. Please see the PARENT COMMUNICATION SYSTEMS section below for more information on SchoolsBuddy.

The first day of school for semester two of the 2024 – 2025 school year is Tuesday, January 7. Our Admissions Office will be offering appointments January 2,3 and 6 for new families to visit the campus to complete administrative tasks to prepare for their children’s first day of school on January 7.

Our regular school day runs from 8:20am – 3:20pm.

If your child is taking the school bus, please ensure that your child is at their designated pick-up location at least 5 minutes prior to the pick-up time provided to you by our Busing Office. Our bus drivers are unable to wait for students that arrive late to their pick-up location.

If you are choosing to drop your child off on campus yourself, please plan to arrive to campus between 8:00am – 8:15am. Secondary School students travelling to campus alone should also arrive to campus between 8:00am – 8:15am

Please review the BOOKS & SUPPLIES section for more information to ensure your child brings everything they need for their first day of school. Your child’s teacher will also provide more specific information in their communication to you.